Payment Not Received (PNR) Explained

We believe that key to successful online trading is direct communication between buyer and seller. However, from time to time, misapprehension occurs. buynsellindia.com serves only as a venue in which buyers and sellers trade between each other, we cannot force a bidder to follow through at the end of the auction.

Why this Policy?

We strongly believe, if a buyer doesn’t contact the seller or make payment within 5 days of winning or buying the item, there are very bleak chances they will do so after 5 days. If there are certain legitimate reasons then it’s the buyer’s responsibility to inform seller about the delay in payment. Hence, a seller can file a Payment Not Received (PNR) report on 6^th day with us and move forward. After 6^th day a seller is not liable to complete the sale with the buyer and they can deny the buyer’s request to complete sale.

This policy of filing the Payment Not Received (PNR) report on 6^th day will save sellers’ valuable trading time and seller will receive theFinal Sales Fee (FSF) credit at the earliest, unlikely on other sites where they have to wait almost weeks to get the case closed and receive credit, wasting a complete 7 days of trading time with the items fate undecided, running after the buyer who will not pay, thus hampering the monthly business and financial cycle of a seller.

How it Works?

If you're unable to complete a sale with the buyer for non payment of the item they won or they didn’t communicate within five days after winning the item to complete the transaction, you may open Payment Not Received (PNR) report with us on 6^thday from the item sale date and may close the case to "Relist” the item or can offer a " Second Chance Purchasing” to the other bidders. We’ll give a strike on buyer’s account for defaulting on payment. Such strike or strikes can lead to the suspension of the buyer’s account on buynsellindia.com and no appeals will be entertained thereafter.

However, if a winning bidder or buyer has backed out after your auction ends; you should try and offer the item to the next highest bidder or relist the item after filing the Payment Not Received (PNR) report on 6^th day. If you are sure that the buyer will not honor the payment, only then consider to relist the item or to offer the next high bidder within 5 days of sale or else wait for 6^th day to file the Payment Not Received (PNR) report, this will ensure that you don’t end up selling the same item to two buyers and making your sale complicated.

When you can file for Final Sales Fee (FSF) credit?
You can file for Final Sales Fee (FSF) credit between 6 to 30 days from the end of auction date.

How to apply for your Final Sales Fee (FSF) credit?
If you encounter a non-paying buyer and want to receive a Final Sales Fee (FSF) credit, follow these three steps:

1. Make sure you tried contacting your bidder/buyer once before reporting them.

2. Send a courteous Payment reminder to the buyer through email, sms or phone.