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Payment Not Received (PNR) Explained
Article Number: 66 | Last Updated: Mon, Dec 3, 2012 at 7:22 PM
that key to successful online trading is direct communication between buyer and
seller. However, from time to time, misapprehension occurs. buynsellindia.com serves only as a venue in which buyers and sellers trade between
each other, we cannot force a bidder to follow through at the end of the
We strongly believe, if a buyer doesn’t contact the seller or make payment within 5 days of winning or buying the item, there are very bleak chances they will do so after 5 days. If there are certain legitimate reasons then it’s the buyer’s responsibility to inform seller about the delay in payment. Hence, a seller can file a Payment Not Received (PNR) report on 6th day with us and move forward. After 6th day a seller is not liable to complete the sale with the buyer and they can deny the buyer’s request to complete sale.
of filing the Payment Not Received (PNR) report on 6th day will save sellers’ valuable trading time and seller will receive theFinal Sales Fee (FSF) credit at the earliest, unlikely on
other sites where they have to wait almost weeks to get the case closed and
receive credit, wasting a complete 7 days of trading time with the items fate
undecided, running after the buyer who will not pay, thus hampering the monthly
business and financial cycle of a seller.
If you're unable to complete a sale with the buyer for non payment of the item they won or they didn’t communicate within five days after winning the item to complete the transaction, you may open Payment Not Received (PNR) report with us on 6thday from the item sale date and may close the case to "Relist” the item or can offer a " Second Chance Purchasing” to the other bidders. We’ll give a strike on buyer’s account for defaulting on payment. Such strike or strikes can lead to the suspension of the buyer’s account on buynsellindia.com and no appeals will be entertained thereafter.
a winning bidder or buyer has backed out after your auction ends; you should
try and offer the item to the next highest bidder or relist the item after
filing the Payment Not Received (PNR) report on 6th day. If you are sure that the buyer will not honor the payment, only
then consider to relist the item or to offer the next high bidder within 5 days
of sale or else wait for 6th day to file the Payment Not Received
(PNR) report, this will ensure that you don’t end up selling the same item to
two buyers and making your sale complicated.
1. Make sure you tried contacting your bidder/buyer once before reporting them.
2. Send a courteous Payment reminder to the buyer through email, sms or phone.3. Intimate us by filing the Payment Not Received (PNR) report on 6th day to start the Final Sales Fee (FSF) credit process with us.
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