How we calculate feedback Score: Feedback Score = Total Positive - Total Negative. Feedback scores are calculated as the total number of Positive comments from your trading partners minus the total number of Negative comments from your trading partners.
How we calculate feedback Percentage: Feedback Percentage is calculated by dividing the total Positive comments ratings by the sum of positive ratings and negative ratings. Refer the example below
Total number of Positive comments: 100
Total number of Negative comments: 4
Feedback percentage: {100 / (100+4)} x 100 = 96.15%